Offshift

Client messages you can copy

Library

You broke something on site

You did the damage. Say so first, then how you’ll replace it. This isn’t a complaint they sent you — you found it with your own hands.

Name the thing. Don’t wait for them to notice.

You’ll replace it

Own it. No charge to them.

Hi Jordan — I cracked the glass in the bathroom while I was working. I’ll replace it. No charge to you. I’m sorry.

Fix it before you leave

A nick you can still make right today.

I nicked the door frame with the ladder. I’ll fill and paint it before I leave. That’s on me.

Match and put it back

You have to go get a part. They shouldn’t pay.

I broke the ceramic knob. I’ll pick up a match this afternoon and put it on. You shouldn’t pay for that.