Library

Make it right after a complaint

They told you something was wrong. Don’t argue it in the text. Say you’ll fix it, and don’t add a bill.

Name the actual thing you’ll redo.

Come back, no charge

They pick a day they’re home. You don’t run a calendar menu.

Thanks for telling me. I’ll come back and redo the shower at no charge. Tell me a day you’re home and I’ll fit it in.

Be specific. Don’t make them repeat the complaint.

You’re right — I missed the baseboards. I can return this week and finish them. No extra bill.

When the note was vague and you need the list.

I got your note. I’ll make it right. What specifically still looks off, so I bring the right stuff?