A short delay
Use when you still have the slot and the wait is small.
Hi Jordan — I’m running about 15 minutes behind. I’ll be there around 10:15. Sorry for the wait.
Running late
Send this before they start watching the clock. Put in the real delay and the time you will actually arrive.
Change the name and time before you send.
The last job ran over
Say why, then let them keep or move the visit.
Hi Alex, the job before yours ran longer than I planned. I’m about 20 minutes late. I can still do the full visit unless you’d rather move it.
Check they’re still there
Use when showing up late might miss them.
I’m running 10 minutes late and should be there by 2:40. Are you still around, or would you rather I come another day?