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Scent or product preference
You’re checking what they want used in the house. This is preference, not upselling a product line.
Offer a clear choice. Don’t push a brand they didn’t ask for.
Any scent they hate
Ask once before the next clean.
Hi Jordan — before next week, any scents or products you want me to skip? I can bring unscented if that’s easier.
They mentioned allergies
Confirm what is safe.
Hi Alex — noted on the fragrance allergy. I’ll use unscented only from here. Text me if there’s anything else to avoid.
They want a specific smell
Confirm without overpromising stock.
Got it — you like the lemon cleaner. I’ll bring that for Thursday. If I’m out of it I’ll use unscented and let you know.